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Your spotlight on health and social care services


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Engaging people through service change

Services that provide health and care are changing and it is vital that the public are involved. 

Why are services changing?

NHS and social care services face big challenges.

More people are living longer, and the growing demand for support from services comes at a time when the cost of care is also increasing.

To help meet these challenges, health and social care services are going through major changes; reforms that aim to help make them more efficient and better at delivering tailored support.
However, these reforms will only work if services listen to what the public wants and involve people in the big decisions about health and social care.

Part of the role of the Healthwatch network is to make sure that people's views are sought and listened to.

Our work on service change

On 7 March 2016, we hosted a conference for those who commission and provide health and care services, as well as people involved in the national programmes that are driving change in the NHS and social care (including the New Models of Care Vanguards, the Integrated Care Pioneers and the Better Care Fund and devolution sites).

The day aimed to show how good public engagement leads to better health care services. The event also looked at how communities can be more involved in the reforms that are currently taking place.

Take a look at conversations from the day on Twitter #PeopleAsPartners or download presentations from the event below.