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Your spotlight on health and social care services
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@HealthwatchE
#thinkrights

Tel 03000 68 3000

enquiries@healthwatch.co.uk

Our priorities

As we cover all health and social care services in England, the potential scope of our work is vast.

That’s why we have used evidence from local Healthwatch, data on health and social care issues affecting consumers and what we have been told directly by the public to set our strategy and business plan.

Find out more about our current priorities and how we're going to make them happen.

What we're trying to achieve

Download a copy of our 2014-16 strategy.

How we're going to make it happen

Download a copy of our business plan for 2016-17.

1. To provide leadership, support and advice to local Healthwatch to enable them to deliver their statutory activities and be a powerful advocate for services that work for people


What are our objectives?

To support local Healthwatch to:

  • Understand their strategic context and develop strong relationships.
  • Listen to every section of their community and influence the planning and delivery of services.
  • Make a difference locally through the publication of reports and recommendations.
  • Inform people through information and signposting services.
  • Fulfil their statutory role in providing us with intelligence to influence national health and care policy.

What do we plan to do?

  • Roll out the use of the local Healthwatch ‘Quality Statements’
  • Deliver a programme of support to help local Healthwatch:
  • Strengthen relationships with key partners and commissioners.
  • Build their leadership, governance and sustainability.
  • Apply national data and policy to their local context and support how they prioritise their work.
  • Engage the public in helping to shape local health and care services.
  • Improve the quality and effective use of evidence in their reports and recommendations.
  • Use effective approaches to influence local health and care services.
  • Work to: Highlight the role local Healthwatch are playing in increasing public engagement with service change and commissioning programmes.
  • Support the public to understand and access local Healthwatch information and signposting services.
  • Develop mechanisms, including our CRM system, that enable local Healthwatch to share information with us.

What will be the result?

  • Local Healthwatch learning continues to develop and collaboration increases.
  • The relationship between local Healthwatch and health and care decision makers is stronger.
  • The quality of work across the local Healthwatch network continues to improve.
  • Local Healthwatch are supported to have effective governance structures.
  • The public has a better understanding of local Healthwatch information and sign-posting services.
  • Awareness of the evidence that the Healthwatch network gathers and its impact increases.

2. To bring the public’s views to the heart of national decisions about the NHS and social care


What are our objectives?

  • To gather and use intelligence about people’s experiences of services to influence the shape of health and social care.
  • To develop more effective relationships with key stakeholders

What do we plan to do?

  • Scope the information needs of stakeholders and establish better ways to sharing our evidence with them.
  • Identify and test more efficient ways for the Healthwatch network to collaborate on key health and social care issues.
  • Develop and implement a communications and influencing strategy to make sure people’s voices are heard.
  • Undertake a programme of work to build on and develop relationships with key health and social care decision makers.
  • Identify opportunities for local Healthwatch to demonstrate where their local insight and influence has had national relevance. 

 

What will be the result?

  • Local Healthwatch are supported to better capture and share evidence about people’s health and social care experiences.
  • The quality of information gathered by local Healthwatch continues to improve.
  • Healthwatch evidence is more accessible to national health and social care decision makers.
  • More national health and social care policies and plans take into account the views of the public

3. To build and develop an effective learning and values based Healthwatch England


What are our objectives?

  • To implement the organisational transition plan.
  • To develop more effective and flexible ways of working that deliver value for money.
  • To protect public trust in Healthwatch by maintaining a strong focus on our organisational values.

What do we plan to do?

  • Move offices and successfully induct a permanent Chair and National Director for Healthwatch England.
  • Undertake the work necessary to ensure that the Healthwatch England Committee is able to meet its reporting responsibilities.
  • Identify efficiencies through the working relationship between the Care Quality Commission and Healthwatch England.
  • Ensure that staff skills are developed to help deliver our business plan and continue to ensure that organisational learning is captured and used.
  • Support the permanent Chair and National Director to develop a refreshed long-term strategy for Healthwatch England.
  • Plan and deliver activity that is consistent with our values and maintains public trust in the Healthwatch brand.

 

What will be the result?

  • We gain efficiencies by sharing more resources and systems with the Care Quality Commission.
  • We develop a refreshed long-term strategy for Healthwatch England.
  • Our Committee is supported to discharge its statutory functions.
  • We make our insight and evidence more accessible.
  • We develop more effective and flexible ways of working that deliver value for money.

Download our business plan 2016-17

Download a copy of our business plan that outlines how we plan to meet our strategic priorities from April 2016 to March 2017.


Download the business plan

Our business plan outlines how we plan to meet our strategic priorities from April 2016 to March 2017.

Download the large print version of the business plan.

You can also download our business plan in large print.