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Your spotlight on health and social care services
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@HealthwatchE
#thinkrights

Tel 03000 68 3000

enquiries@healthwatch.co.uk

What do people want from a set of rights?

We were struck by how quickly people raised individual responsibilities, understanding that making health and social care services better is not simply a one-way street.

People have told us that they want to manage their own condition and are more conscious of what they should be doing to live a healthy life. They want more choice over the kind of treatment available to them and want to decide how their care is provided.

Quality

People want high quality services that offer value for money and deliver better outcomes for patients and greater independent living for people using care services. They tell us that they feel they have a stake in the NHS and local care services through their National Insurance and tax contributions.

Collaboration

People want agencies to work collaboratively and deliver high quality services across service boundaries; they want continuity of support between different providers. They don’t want different professionals arguing over who has responsibility to fund their care or to know the intricacies of how the NHS or council care is funded. They just want a good and joined up experience.

Responsibilities

Importantly they also wanted to see how these rights could be complimented by responsibilities to ensure people use health and social care services properly. We were struck about how keen and quickly people moved into a conversation about individual responsibilities, understanding that making health and social care services better is not simply a one-way street.

We brought all of these together into our new set of rights.

Download the video transcript

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