Our focus for next year
As the consumer champion in health and care, every element of our work aims to help bring people to the heart of decision making.
In the year ahead, we will focus on three central priorities to help make this happen:
Provide leadership, support and advice to local Healthwatch to enable them to deliver their statutory activities and be a powerful advocate for services that work for people.
We will help the network to run effective, sustainable organisations by providing training, guidance, and support. This will involve continuing to provide the support that local Healthwatch tell us they value, as well as developing new ways of working together nationally and regionally to achieve change.
- We will bring the public’s views to the heart of national decisions about the NHS and social care.
The Healthwatch network gathers invaluable insight into what people want from services – both now and in the future.
Over the next 12 months, we will implement our intelligence handling framework, developed in partnership with local Healthwatch, so that we can better analyse the information they gather and identify trends and significant issues patients are experiencing.
We will also continue to develop our Customer Relationship Management System so that local Healthwatch can record and share their activities in one place.
All of this work will enable us to highlight the issues of greatest importance to people amongst national and local stakeholders to help improve current services, and inform those developed in the future.
- To build and develop an effective learning and values based Healthwatch England.
We will work to establish the most effective, flexible and cost effective way to work to best support the network and make the most of the huge range of insight they share about people’s experiences of services.
This process will provide solid foundations from which the permanent Chair and National Director can lead Healthwatch England and the network into the months and years to come.
Read more about our focus for the year ahead in our business plan.