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Every voice matters
During the last year, we've seen how willing the public are to share their experiences of health and social care, and to use their voices to make services better.
We've learnt a lot more about how to make the most of the views people share with the Healthwatch network. By highlighting people's experiences to the right decision makers, at the right time, we can help tackle the significant health and care challenges our society faces.
Take a look at some highlights from this year's annual report.