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Your spotlight on health and social care services


Tel 03000 68 3000


Share your views on our future aims

We asked people where we should focus our efforts to have the biggest impact.

The ideas people shared largely focussed on the following areas:

  • Working to improve existing care, particularly the access people have to support, and the avoidable differences in people’s experience of health and social care across the population.
  • Mental health and care for older people were also common issues where people wanted to see improvements.
  • Making it easier for more people to have an equal say in decisions that affect them by tackling barriers, such as public awareness and professional attitudes.
  • Ensuring that communities are involved in shaping future health and social care services.
  • Supporting a stronger, more consistent Healthwatch network - from the service the public receives, to the way the network works together to achieve change.
  • Maintaining the independence of the network and working in partnership with others to improve health and social care services.

What this means for our work

People’s feedback has helped inform the development of three aims for our future. We would like to hear your views on these aims.


1. Empowering you and your community to have your say

We want to make sure people can access the information they need to take control of their health and care, make informed decisions and shape the services that support them.

Changes you might expect to see

  • More people know their rights, how to access the information they need to make decisions about their care and access the support they need.
  • More people have the confidence, and know what questions to ask, to be an equal partner in their care.
  • More services work in partnership with people to determine the right support for them and their local community.